Bmc remedy import tool

If a duplicate ID exists, only the fields being imported are replaced, merging the record. URL Name. Sort by:. Search this feed Skip Feed View This Post.

July 10, at AM. Log In to Comment. Share This Page. Follow Following Unfollow. Ask a Question. Unable to decrypt the data. Number of Views Number of Views 1.

Cause Optional - Specific technical discrepancy if known, only if it will help reader determine if the article applies. The Eclipse configuration for Data Import Tool got corrupted and it's trying to use an incorrect JAR file, hence it is not able to find it. Solution Numbered list of steps to perform to resolve issue.

This knowledge article may contain information that does not apply to version Please refer to Article Number for more information about troubleshooting BMC products in containers.

NOTE: A faster resolution for the error would be to reinstall AR System Clients, in this case customer was not willing to reinstall; hence, I will continue to explain the manual process. The Eclipse configuration is also used by Developer Studio. In this case the Data Import Tool config. If we check the Developer Studio config. Modifying the Data Import Tool config. This configuration file was written by: org. URL Name. Remedy AR System. Sort by:. Hello Community, I just installed Windows clients v9.

No matter how hard I try, when I try to import any kind of arx file thousands of entries or as small as only one entry , It always end up importing no record at all Then, if I click OK and try again, I'm getting a cryptic null error I tried to reinstall the clients, but still the same error. Remedy AR System. Top Rated Answers. All Answers. I'll try a clean install from scratch Cheers, David. Hello, we have the same issue here.

Looking at the log file generated inside the workspace folder of Data Import tool, we find the following error: ERROR - Cannot import, exception occured while importing: java. NullPointerException java. NullPointerException at com. Thanks in advance Regards Denny. Hello Kobus, Haven't tried with other import tools.

Hello Mark, All my tests have been made with new and existing mapping files. We got the same issue with 9. Hello, Uwe Ryczek Thanks for your reply, I was looking for some help on this for days and I managed to solve it with your help.

Regards, Guilherme Freitas. Not sure about the reason. Regards, Shreya. Log In to Answer. Share This Page.